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Customer guidance
Quotes and walkthroughs are free to cancel. A confirmed clean follows the written quote, work order, or contract for that job. This page is how you reach us and what you can expect from the office — it does not add a fee the agreement does not already name.
Last updated October 24, 2026
Tell us as soon as you know a visit needs to move. The sooner we hear, the easier it is to reassign the crew.
A walkthrough or quote is free and without obligation. Call, email, or reply to the request to cancel the inquiry. There is no charge for stopping before you accept written work.
The date, access rules, and any trip or wait fee are the ones in your quote or contract. To cancel or reschedule:
If the crew has already started, that visit usually cannot be moved. We will help you book the next one. If we cannot get in because the access instructions do not work, a trip or wait fee may apply only as stated in your agreement.
If the clean does not match what we agreed, tell us the same business day. Call, email, or reply on the request and say which rooms or tasks were missed.
We review the written scope. When the item was included and is still outstanding, we come back and correct it. You hear from the office the same business day — the same response we give every other service issue.
This covers the work we agreed to do. It does not replace the liability terms in a signed contract. Website use is covered by our Terms.